A full set of Poppett’s operational Policies and Procedures is available to look at in the main building. A brief sample of some of our Policies and Procedures are listed below:

Key Person /Settling Visits

You and your child will be allocated a key person up to reception age, when you commence with us.  This person will be the main carer for your child and will be your first point of contact at the nursery.  A buddy key person will also be assigned, to carry out duties in the absence of the main key person.

You are welcome to arrange as many settling in visits with your child as you wish. On the first visit you stay with your child, this is a chance for us to really get to know you and your child and find out all key information to help settle them. On the second and any subsequent visits we recommend that you leave your child for an hour. You will not be able to leave your child with us unless we have received your completed admissions forms.

Parental Input & Partnership

At Poppetts we value all comments regarding our setting; the manager is available to discuss comments or concerns. We operate a Parents / Staff Committee, where policies and procedures are reviewed in partnership with the manager and proprietors, please ask for information if you are interested in joining.

Security/collection of children

We are open from 7.45 am to 6pm for the Nursery and OSC.

At the end of every session, the Setting will ensure that all children are collected by a parent, carer or designated adult as specified by you using a password system. We will contact emergency collectors first and keep in contact with parents/carers during this time. If for some reason a child is not collected at the end of a session, we will follow our policies.

Late Collection

Children need to be collected by 6.00pm as this is the time that Poppetts closes. If you wish to have a conversation with your child’s key person please ensure you arrive with time to do this before the 6.00pm close. If you are going to be late please contact your emergency collectors as staff need to go home to their own families. Late charges are £5.00 for the first £10 minutes and £5.00 for each 5 minutes thereafter.


Parents MUST NOT use the School car park or Poppett’s parking spaces, to drop off or collect their children. These restrictions apply as part of the Poppett’s lease agreement with Long Ridings School. Please note that Long Ridings Avenue has a parking restriction between 10-11am daily.

General Data Protection Regulation (GDPR)

At Poppetts we recognise the importance of maintaining up-to-date and accurate records, policies and procedures necessary to operate safely, efficiently and in accordance with the law. We follow the principles of the General Data Protection Regulation (GDPR).


We follow the guidelines set out by the Local Child Protection Unit and the NSPCC, notifying them if we feel any of the children in our care are subject to abuse, and our own Safeguarding Policy. All staff are made aware of Whistle Blowing procedures and advised to do so if they have any concerns. All staff are made aware of their responsibility in regards to The Prevent Duty and British Values. We fully train all staff annually in their roles and responsibilities regarding safeguarding children. We have two designated safeguarding officers at the setting. All staff hold a clear enhanced DBS check clearance (Disclosure and Barring Service Check).

Mobile phone policy

We follow current guidelines which do not allow any mobile phone/device in the rooms where children are present.

Illness/Medication: Prescribed and Non Prescribed

If children become ill whilst at Poppetts we will contact parents to gain consent to administer Calpol and collect their child and make a doctor’s appointment. Whilst we appreciate the dilemma of working parents when children are ill we will ask for the child to be kept at home until they are recovered, so that the child can be cared for on a one to one basis, which is not practical in a nursery environment.  In cases of vomiting, diarrhoea and contagious illnesses children should be kept away from Poppetts for at least 48 hours to ensure they are well and to prevent the spread of infection to others. We follow Health Protection Agency Guidelines regarding exclusion periods from the Nursery. We will only administer prescribed medication which is bought in and a medication form completed.

For Non Prescribed medication such as teething gel, eye drops, ear drops, colic drops, eczema cream which have been recommended by a pharmacist, is age appropriate and in date we will complete a medication form and administer as requested by the parent following medicine guidelines. However after the normal dosage period if the symptoms persist we will ask you to see the doctor.


Staff will inform parents of any accidents in full as they occur, and ask them to sign the accident record book. A qualified first aider is present at all times.

Equality, Diversity and Inclusion

At Poppetts we welcome all adults and children as individuals, promoting a caring and welcoming atmosphere to ensure that everyone may achieve his or her own potential, regardless of disability, gender, race, special need.

Food and Drink

We aim to provide a healthy, balanced nutritional menu which caters for all children’s dietary and cultural needs. We need a Doctors letter should you wish to eliminate certain foods or food groups from your child’s diet.

Special Educational Needs

We have a fully trained Special Educational Needs coordinator to ensure that we work with parents and other Professionals to meet the needs of all children that attend our setting.

Behaviour Management

All staff act as positive role models to the children at all times. Children are encouraged by praise and positive reinforcement to act in an acceptable manner. Parents are fully involved in finding a mutual working plan when necessary, using positive images, books and targets to help their child to deal with their behaviours.

Early Years Foundation Stage (Nursery only)

Full information on how we implement the EYFS will be discussed with you during your settling in visits with your key person. We have a full range of leaflets available for your information in the foyer and on our website. We will work in partnership with you to ensure that your child has the best care and education for their individual needs.


We operate a computer system to hold all of your and your child’s details and developmental information. Full information on how we use this and how you can access this and share and contribute to your child’s developmental journey is available with your admissions pack.  Please ensure that you activate your account when your child joins.  Staff are always happy to help should you have any questions.

Baby sitting and transporting children out of Poppetts working hours

Please note that at Poppetts we strive to develop relationships with our families. From time to time parents may request individual staff member’s babysitting services outside of Poppetts working hours. Any arrangements made are between individual members of staff and families. They are privately arranged and are not the responsibility of Poppetts and to this end Poppetts are not responsible or held liable in any such way. For example, Poppetts cannot be responsible for any Health and Safety or any other issues that may arise from these private arrangements nor shall we be held accountable for any illness or medical emergencies that arise during any babysitting arrangements. This also applies to private arrangements made between Parent/s and staff members regarding transporting children to and from Poppetts in staff members own vehicles.

Emergency Closure or Evacuation

We endeavour to remain open at all times even in adverse weather conditions. Please check our  facebook page and your emails for updated information. Full fees are chargeable in the event that we close early or do not open due to adverse weather or emergency situations.

 Nursery Fees

When a nursery place is offered, parents are required to pay a non refundable registration fee of £50 and the first month’s fees to secure the place (unless you are only accessing the core 2 and 3 year old funding). We are unable to refund fees if a place has been offered, accepted but not commenced.

Fees are payable calendar monthly, in advance, on or before the 1st of each month (weekly fee x 52 divided by 12).  Fees that are paid late will incur a £25 a week fine. No adjustment is made for Bank holidays or Christmas closure as these have been taken into account when calculating the fees on an annual basis. Fees are payable whether sessions are attended or not, through sickness, holidays, unexpected closure (through weather / emergency conditions)

The start date cannot be delayed, or attendance days changed unless agreed. At least 6 weeks’ notice (to expire at the end of a calendar month) must be given in writing if the number of sessions is to be reduced, changed or if you wish to terminate you contract and leave the setting.

Out of School Club Fees

Fees for out of school care are payable during term time only.  Fees are payable whether sessions are attended or not, through sickness, holidays, unexpected school closure (through weather / emergency conditions).  Bank holidays and school inset days are not charged. Fees are payable on or before the first of each month.

Fee Review

Fees are reviewed annually to take effect from the 1st May at Nursery and 1st September for the OSC. Fees may be reviewed periodically as necessary, but always kept to a minimum.

Complaints Procedure

Our Setting is committed to providing a safe, stimulating, consistent and accessible service to children and their parents/carers. We always aim to provide high quality services for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes.  Please speak to us immediately should you have any concerns and we will do our best to sort things out.  If still not satisfied after this, then Ofsted can be contacted.

Making a Complaint to Ofsted

Ofsted may be contacted on 0300 1234666

Ofsted National Business Centre, Piccadilly Gate, Store Street, Manchester, M1 2WD

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